O2: “We have iPhones, we just can’t sell them to you”
This post was supposed to be made from my iPhone. It was supposed to be triumphant. It had a lot of colourful characters in tow – Goldilocks, the Three Hoodies, Stripes and a young, belligerent Myers. All prospective iPhone customers I met today in passing. All with stony gazes of intent. Jesusphone zombies. Come this afternoon though, O2 has left us disappointed.
I stood on Grafton for the bones of the day. Watching and waiting to such an extent that the helpful drunks enjoyed coming up and telling me that I’d “been there all day”. Thanks a lot. I watched the iPhones getting delivered to the store at 11:50am. And at noon, I watched O2 staff inside the store tell a fresh customer that no phones had arrived, despite the fact that the trolly of oblong, brown boxes had rattled past me ten minutes earlier. Just after the customer left, I went up and asked the very same question. The same employee smiled and told me that they had arrived, but alas, O2 couldn’t sell me one as their systems were down. First off, a lie to another customer and then the tantelising promise of iPhone snapped away. Of course, this was by now my third trip into the shop. I was on first-name basis with the sales reps. But that does not excuse the deliberate lies they told another customer.
It seems that O2′s instore systems have been down all day. The only sales transactions that they can carry out is the sale of Speakeasy phones. Billpay sales cannot be processed. Their broadband sales have been affected too. I’m unsure about the online offering. Surely those systems are tied together in a centralised, sales transaction system? This problem is national. So lots of other iPhone customers have cold comfort this afternoon.
Sales rep guy gave me a flash of his pearlies and a card with the store phone number. Thanks a bunch. Off I went to the Carphone Warehouse, just to see how they were affected. They said that they were unable to sell O2 phones also as they use the same system. They also said that customers had contacted them as they were having problems sending text messages this morning. Of course, this is hearsay – but interesting nonethless.
I called back to O2 twice more and called them a couple of times to see if their systems had come back online. And as of 4pm today, their systems are still offline. It’s infuriating. If I were not for the six, yes, six Chamomile teas I had today, I might have gone loco on Grafton Street. I called into the O2 store at the top of Grafton Street near the Green on my way home. The staff in there couldn’t be nicer. They were helpful and told me they * might * be getting some in next week. Result of the day, some nice unplanned people watching photos.