O2 apologises

Alright, you must almost as tired of this whole O2 saga as I am blogging about it. Got a reply on my quibbles from O2. I have to say that it’s nice to get a response from someone that has a clue and it’s a pity I have to hit so many without one, to find them.

The support shortcode 1909 works from any mobile or landline, but this is unclear on the site. They are rectifying this. On my missing PIN/PUK, they don’t supply them with the unit as it’s insecure. Fine, but I didn’t get any mail (like I was supposed to) with the information I needed. On my activation issues, they are looking into it deeper.

An apology on this mistreatment at the O2 Experience store on Grafton Street and an assurance that it won’t happen again is all very nice, but the proof will be in the pudding. Angry customers and potential customers will be vocal about mistreatment. Retail staff treating customers like lepers won’t be stomached. I think O2 should be welcoming this. Aren’t we making them a better company?

O2, if you are reading this check out these posts by John, Damien and Pat. Get in touch with them. They have had very disappointing experiences with your retail arm and would like to give valuable feedback on it.

Update: And gave me one month for free as a gesture. Thanks O2. If anything, this incident has taught me that bad customer service needs to be repaid with noise and foot stamping. If I get bad service from anyone (yes, O2 as well) I’ll be making my voice heard.

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  1. “If anything, this incident has taught me that bad customer service needs to be repaid with noise and foot stamping.”

    I’d agree 100% however I do sometimes tend to forget that the converse is also true… I do occasionally tell my friends when I get unusually GOOD customer service but I can’t remember the last time I blogged about it… Can you?

    I’m off to search my archives – I’d guess without finding many positive customer service stories… 🙂

  2. @Salubri Absolutely. I’ve probably not talked up good customer service on my blog. I do tell my friends about it or sometimes Twitter it. Perhaps, that’s something we all ought to look at.

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