Alright, you must almost as tired of this whole O2 saga as I am blogging about it. Got a reply on my quibbles from O2. I have to say that it’s nice to get a response from someone that has a clue and it’s a pity I have to hit so many without one, to find them.
The support shortcode 1909 works from any mobile or landline, but this is unclear on the site. They are rectifying this. On my missing PIN/PUK, they don’t supply them with the unit as it’s insecure. Fine, but I didn’t get any mail (like I was supposed to) with the information I needed. On my activation issues, they are looking into it deeper.
An apology on this mistreatment at the O2 Experience store on Grafton Street and an assurance that it won’t happen again is all very nice, but the proof will be in the pudding. Angry customers and potential customers will be vocal about mistreatment. Retail staff treating customers like lepers won’t be stomached. I think O2 should be welcoming this. Aren’t we making them a better company?
O2, if you are reading this check out these posts by John, Damien and Pat. Get in touch with them. They have had very disappointing experiences with your retail arm and would like to give valuable feedback on it.
Update: And gave me one month for free as a gesture. Thanks O2. If anything, this incident has taught me that bad customer service needs to be repaid with noise and foot stamping. If I get bad service from anyone (yes, O2 as well) I’ll be making my voice heard.