Comments on: O2 apologises http://golez.net/2008/08/20/o2-apologises/ geek is good Wed, 10 Mar 2010 19:07:34 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: » Problems with O2 Experience Customer Service - ValueIreland.com : Ireland's Only Truly Independent Consumer Watchdog http://golez.net/2008/08/20/o2-apologises/comment-page-1/#comment-2961 » Problems with O2 Experience Customer Service - ValueIreland.com : Ireland's Only Truly Independent Consumer Watchdog Sun, 28 Jun 2009 13:54:21 +0000 http://golez.net/?p=949#comment-2961 [...] Alexia has a post here bringing to an end, sort of, a saga of poor customer service experienced at the hands of O2. Also linked in that post are other poor customer experiences suffered by some others as well. [...] [...] Alexia has a post here bringing to an end, sort of, a saga of poor customer service experienced at the hands of O2. Also linked in that post are other poor customer experiences suffered by some others as well. [...]

]]> By: Alexia http://golez.net/2008/08/20/o2-apologises/comment-page-1/#comment-674 Alexia Thu, 21 Aug 2008 09:26:08 +0000 http://golez.net/?p=949#comment-674 @Salubri Absolutely. I've probably not talked up good customer service on my blog. I do tell my friends about it or sometimes Twitter it. Perhaps, that's something we all ought to look at. @Salubri Absolutely. I’ve probably not talked up good customer service on my blog. I do tell my friends about it or sometimes Twitter it. Perhaps, that’s something we all ought to look at.

]]> By: Salubri http://golez.net/2008/08/20/o2-apologises/comment-page-1/#comment-673 Salubri Thu, 21 Aug 2008 08:56:16 +0000 http://golez.net/?p=949#comment-673 "If anything, this incident has taught me that bad customer service needs to be repaid with noise and foot stamping." I'd agree 100% however I do sometimes tend to forget that the converse is also true... I do occasionally tell my friends when I get unusually GOOD customer service but I can't remember the last time I blogged about it... Can you? I'm off to search my archives - I'd guess without finding many positive customer service stories... :-) “If anything, this incident has taught me that bad customer service needs to be repaid with noise and foot stamping.”

I’d agree 100% however I do sometimes tend to forget that the converse is also true… I do occasionally tell my friends when I get unusually GOOD customer service but I can’t remember the last time I blogged about it… Can you?

I’m off to search my archives – I’d guess without finding many positive customer service stories… :-)

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