Comments on: O2 Grafton Street Stores Contact Details http://golez.net/2008/10/08/o2-grafton-street-stores-contact-details/ geek is good Sat, 04 Feb 2012 15:38:50 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Dee Staunton http://golez.net/2008/10/08/o2-grafton-street-stores-contact-details/comment-page-1/#comment-5056 Dee Staunton Mon, 18 Apr 2011 15:49:50 +0000 http://golez.net/?p=1477#comment-5056 Can someone please call me regarding the update on my phone. I returned it last Friday week for the third time with the same problem and was assured that I would hear from you last week about a replacement phone as all it needed was a nod of approval. I called in on Friday evening after not hearing from you all week and was assured that someone would get in touch with me on Saturday. It is now 4.43pm on Monday evening and after leaving two phone message today I am still waiting for an update. This is now just becoming infuriating that I have had to use a loan phone for over a month and this is still ongoing. I have been a loyal customer both with my phone and broadband for the past 17 years and I feel this is extremely disrespectful to treat your customers in this manner. Surely as a telecomms company you should know the importance of good communication. Can someone please call me regarding the update on my phone.
I returned it last Friday week for the third time with the same problem and was assured that I would hear from you last week about a replacement phone as all it needed was a nod of approval.
I called in on Friday evening after not hearing from you all week and was assured that someone would get in touch with me on Saturday. It is now 4.43pm on Monday evening and after leaving two phone message today I am still waiting for an update.

This is now just becoming infuriating that I have had to use a loan phone for over a month and this is still ongoing. I have been a loyal customer both with my phone and broadband for the past 17 years and I feel this is extremely disrespectful to treat your customers in this manner. Surely as a telecomms company you should know the importance of good communication.

]]> By: Alexia http://golez.net/2008/10/08/o2-grafton-street-stores-contact-details/comment-page-1/#comment-4296 Alexia Thu, 19 Aug 2010 10:17:46 +0000 http://golez.net/?p=1477#comment-4296 ah, thanks Gav.. shall update now! ah, thanks Gav.. shall update now!

]]> By: Gav http://golez.net/2008/10/08/o2-grafton-street-stores-contact-details/comment-page-1/#comment-4294 Gav Wed, 18 Aug 2010 08:21:08 +0000 http://golez.net/?p=1477#comment-4294 Still top of the Google rankings I see! Just updating with the details for... 87 Grafton Street Dublin 2 T: 01 6705577 F: 01 6671384 / 01 670 5586 Still top of the Google rankings I see!

Just updating with the details for…

87 Grafton Street
Dublin 2

T: 01 6705577
F: 01 6671384 / 01 670 5586

]]> By: Michael http://golez.net/2008/10/08/o2-grafton-street-stores-contact-details/comment-page-1/#comment-3803 Michael Tue, 23 Mar 2010 12:35:56 +0000 http://golez.net/?p=1477#comment-3803 I agree that o2 must have a policy of not answering telephones at their stores. Why don't they just say this and save everyone the frustration of trying to call them. I can never get an answer from their Grafton Street store on the published number. Anyhow, am off to Argos to get what I want and cheaper too. I agree that o2 must have a policy of not answering telephones at their stores. Why don’t they just say this and save everyone the frustration of trying to call them. I can never get an answer from their Grafton Street store on the published number. Anyhow, am off to Argos to get what I want and cheaper too.

]]> By: Billprice http://golez.net/2008/10/08/o2-grafton-street-stores-contact-details/comment-page-1/#comment-3447 Billprice Wed, 11 Nov 2009 11:40:18 +0000 http://golez.net/?p=1477#comment-3447 Any chance you can answer the phone please. Heart is scalded with this service. Any chance you can answer the phone please. Heart is scalded with this service.

]]> By: Gary Connolly http://golez.net/2008/10/08/o2-grafton-street-stores-contact-details/comment-page-1/#comment-3240 Gary Connolly Wed, 07 Oct 2009 19:07:48 +0000 http://golez.net/?p=1477#comment-3240 so i finally get through, but by accident, i rang just as she was picking the phone up to make a call, she pretended not to answer and hung up... but as i had made the cal i just held on till she picked it up again, then she says... she'll call me right back, which she does, and asks for my mobile number to call me again in five to ten minutes to further help with my enquiry of my replacement iphone which I still haven't received, although they still took there fees from my account for this months bill, despite me not having my iphone. has she called me, no. this is 3 hours later. but i got her name, so i will be into that store tomorrow. o2 should be ashamed of their customer service. but like the store, the corporation do not care. so i finally get through, but by accident, i rang just as she was picking the phone up to make a call, she pretended not to answer and hung up… but as i had made the cal i just held on till she picked it up again, then she says… she’ll call me right back, which she does, and asks for my mobile number to call me again in five to ten minutes to further help with my enquiry of my replacement iphone which I still haven’t received, although they still took there fees from my account for this months bill, despite me not having my iphone. has she called me, no. this is 3 hours later. but i got her name, so i will be into that store tomorrow. o2 should be ashamed of their customer service. but like the store, the corporation do not care.

]]> By: gary connolly http://golez.net/2008/10/08/o2-grafton-street-stores-contact-details/comment-page-1/#comment-3235 gary connolly Wed, 07 Oct 2009 10:41:59 +0000 http://golez.net/?p=1477#comment-3235 great contact details , pity i cant get them to answer the phone. great contact details , pity i cant get them to answer the phone.

]]> By: Max http://golez.net/2008/10/08/o2-grafton-street-stores-contact-details/comment-page-1/#comment-3122 Max Fri, 11 Sep 2009 09:53:41 +0000 http://golez.net/?p=1477#comment-3122 I cannot believe the shower of wankers at the O2 store - they will not answer their phones! If i had the energy i would make a formal complaint about them! I cannot believe the shower of wankers at the O2 store – they will not answer their phones!

If i had the energy i would make a formal complaint about them!

]]> By: Sue http://golez.net/2008/10/08/o2-grafton-street-stores-contact-details/comment-page-1/#comment-3030 Sue Fri, 31 Jul 2009 13:14:47 +0000 http://golez.net/?p=1477#comment-3030 Aarrrrrrrrrrrrrrrrrgghhhhhhhh! Day 1: Bought iPhone from O2. Told to wait 2hrs and then come back and pick it up so they could activate the account. 2hrs went by, came back, still not ready, come back in a half hour "they" (???) did not receive the paperwork, "I will send it again". Waited for about 20mins...told "okay, your ready to go", the phone will be ready to use in 2hrs....2hrs went by no activation, Argggggggggh! Day 2: Called, spent 20mins on the phone to o2, got cut off, they called back, said it would be done in 2hrs....2hrs, one night, no activation Argggggghhhh! Day 3: called o2 for another 27 mins, did a 3 way conference call three times to the o2 store repeatedly no answer from the o2 store....the o2 rep again said "it will be activated in 2hrs" Arrrrrrrrhhhhhhhhhhh! still no activation... What the ****? ****ANSWER YOUR PHONES O2 STORES AND DO YOUR JOB SO WE DON'T HAVE TO CALL AGAIN AND AGAIN!***** Aarrrrrrrrrrrrrrrrrgghhhhhhhh!

Day 1: Bought iPhone from O2. Told to wait 2hrs and then come back and pick it up so they could activate the account. 2hrs went by, came back, still not ready, come back in a half hour “they” (???) did not receive the paperwork, “I will send it again”. Waited for about 20mins…told “okay, your ready to go”, the phone will be ready to use in 2hrs….2hrs went by no activation, Argggggggggh!

Day 2: Called, spent 20mins on the phone to o2, got cut off, they called back, said it would be done in 2hrs….2hrs, one night, no activation Argggggghhhh!

Day 3: called o2 for another 27 mins, did a 3 way conference call three times to the o2 store repeatedly no answer from the o2 store….the o2 rep again said “it will be activated in 2hrs” Arrrrrrrrhhhhhhhhhhh! still no activation…

What the ****?

****ANSWER YOUR PHONES O2 STORES AND DO YOUR JOB SO WE DON’T HAVE TO CALL AGAIN AND AGAIN!*****

]]> By: Brian http://golez.net/2008/10/08/o2-grafton-street-stores-contact-details/comment-page-1/#comment-1374 Brian Sat, 08 Nov 2008 13:34:20 +0000 http://golez.net/?p=1477#comment-1374 Answer the phones?!! Answer the phones?!!

]]> By: John P http://golez.net/2008/10/08/o2-grafton-street-stores-contact-details/comment-page-1/#comment-1072 John P Wed, 08 Oct 2008 19:33:51 +0000 http://golez.net/?p=1477#comment-1072 Seems to be "policy" not to answer the phone in O2 Stores - I watched staff hang-up EVERY call without answering it over a 45 minute period in a Cork O2 Store. What other industry would you get away with such blatant customer dis-service? No-where except in essentially a duopoly market .... Seems to be “policy” not to answer the phone in O2 Stores – I watched staff hang-up EVERY call without answering it over a 45 minute period in a Cork O2 Store.

What other industry would you get away with such blatant customer dis-service? No-where except in essentially a duopoly market ….

]]> By: Darren http://golez.net/2008/10/08/o2-grafton-street-stores-contact-details/comment-page-1/#comment-1071 Darren Wed, 08 Oct 2008 12:22:32 +0000 http://golez.net/?p=1477#comment-1071 Fair play. Good idea! Fair play. Good idea!

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