Fixing iTunes syncing when it cannot locate folders on your iPod or iPhone

Since before Christmas, my iPhone has failed to sync photos to my Mac and this morning I fixed the issue. On attempting to sync my iPhone to iTunes, a dialog box would pop up complaining with the message:

iTunes cannot sync photos to the iPhone “Alexia’s iPhone” because the folder “iphone” cannot be found

The message was driving me batty and no amount of disabling and reenabling photo syncing seemed to work. This morning, though, I deleted the Photo Cache and it fixed the issue. This issue can repro on iPods too.

If you’re on a Mac like me then you can:

  1. Make sure you disconnect your iPod/iPhone
  2. Open the Pictures folder – /Pictures
  3. Holding down Control, right-click on “iPhoto Library”. (I use right-click, can’t shake Windows habits!)
  4. Select “Show Package Contents”
  5. Delete the “iPod Photo Cache”
  6. Connect your iPod/iPhone and sync like usual

January 5th, 2010 at 2:25 pm • Filed in Geekery



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